Hilton Alexandria Green Plaza

The location is good for families. The hotel is located inside a shopping centre. There are a lot of activities and restaurants for the family. The hotel itself has 4 restaurants and the food is tasty. We were given the newly refurbished room. The room was quiet but is little bite far from the pool. There is an indoor and outdoor pool and the spa facilities are a bonus. We had a lovely stay. The pillows were too hard. Please ensure that you can offer soft pillows to customers. The check out is at 12.00pm. We went for a walk around 9 am and when we came back, our room was opened and a member of the cleaning staff was inside our room and when he saw us, he asked us when we were checking out. I did find it quite intrusive. They should be told by the reception when the room is vacant and not asking customers when they were to leave. Not professional. Apart from that, we had a lovely time.

New section of rooms was amazing but with a decent view nor many options when it comes to family staying, restaurants of the hotel were not sufficient neither is the room service food, but the location of it is very good there’s a complex of modern places surrounding it and a Starbucks, place is nice for a couple of days, the staff tries there maximum effort to be at your service. Only disappointing part was that we have not been offered to stay in the new section until we discovered it in the the facility, but the reception staff were flexible in admitting us to it. Rooms packages were not clear to us especially regarding the meals arrangements, also the executive lounge was really disappointing.

It is a cozy and clean hotel with a great location, connected to a live shopping mall with lots of shops, cafes, and restaurants. The reception staff are very decent and helpful. Mr. Sherif gave us a complimentary upgrade to an executive room. The way from the lobby to the rooms with an interior design of an airport bridge takes you to the airplane. Room service is a rapid. The hotel has a spa, salon, and massage service, which is great during your stay, even if it's short.

Location was good. It is inside the open mall, that is good as you may spend some time outside in the evening. Staff was professional, breakfast was OK and the price was fair

Everything is wonderful in the hotel services, I would like to thank Ms. Aliaa 🌹 at the reception, she is the most helpful and very nice person and always tells us if we need anything or not, She also gave us the most beautiful room.I would also like to thank Ms. Mariam Mikhail in the main restaurant, she is also helpful and always smiling, thank you very much to all of you.